Symptoms
Acronis Cloud Backup APS instance upgrade fails:
Internal error: APSC: Upgrade to ver. 2.0-1028 : resource 2adc1874-269a-49a2-9346-6274f037aa09 of type 'globals' (http://acronis.com/aps/cloud-backup-v1/globals/6.5) for APS application 'Acronis Backup Cloud-2.0-1028' : Internal Server Error: Resource(s) not ready. Finish operations with all resource(s) first. Resource type: http://acronis.com/aps/cloud-backup-v1/tenant/6.4, resource id: 54eb02ac-0057-4bb5-9dae-2a68eac71b0f, resource status: aps:proto.
Cause
There are incomplete provisioning tasks for Acronis subscription in Operations Automation, therefore some Acronis resources reside in aps:proto state in APS controller database.
Resolution
Find failed tasks related to Acronis APS and make sure they are completed successfully.