Symptoms

Mail2World configuration task fails with:

FIRST RUN:

2426797 APS application 'Mail2World', id 102, instance 12320 -> service 'account', instance 71762: executing configuration script       Jun-23-2016 13:37:50    Jun-23-2016 13:37:59    Rescheduled

Application configuration script reported errors: '
error id "API-error", setting id "Get GUID": The following http code [0] is returned for url : http://amx.app.mail2world.com/restapi/login </br>
Empty reply from serverDescription:'

SECOND RUN:

2426797 APS application 'Mail2World', id 102, instance 12320 -> service 'account', instance 71762: executing configuration script       Jun-23-2016 13:42:59    Jun-23-2016 13:43:00    Rescheduled

Application configuration script reported errors: '
error id "API-error", setting id "mailbox create": The following http code [500] is returned for url : http://amx.app.mail2world.com/restapi/lsampen@mundodulce.cl?GUID=0a55f7cd-83fb-4151-841f-3ae47ddd93b4 </br> Description:Invalid mailbox or you do not have management permissions.'

Provider and domain admin accounts are valid.

Resolution

Contact Mail2World to find the cause of mailbox creation failure.

Internal content