Symptoms
Pressing 'Login to Plesk' button in CCP for a 'Plesk in VPS' subscription shows the following error:
Unable to complete the operation, please try again later.
Capturing a more detailed error with web debugger or in /var/log/pa/vps.vm2vf.log
on the corresponding hardware node:
Problem with the SSL CA cert (path? access rights?)
There are no certificates (.pem
files) found inside the Virtual Environment in /usr/local/aps/<UUID>
directory:
[root@server-1000001-1 ~]# find e00a6b18-2dce-4a02-85ac-f42faf61192d -name *.pem
[root@server-1000001-1 ~]#
Cause
For some reason, instance certificates were removed from the affected Plesk in VPS application instance.
Resolution
In case there is a container backup, extract the
*.pem
files out of it and put them to/usr/local/aps/<UUID>/scripts/config
directory.- In case there is no backup and certificates are gone, contact Odin Technical Support to resolve the problem.