Symptoms
- Login under a Customer Account to CCP;
- Go to Registered Domains and choose a Domain Subscription;
The following warning can be seen:
Name servers used by your domain differ from name servers offered by Provider. To change your name servers into the ones offered by Provider, click 'Change Name Servers to preferred'.
- Under Name Servers section Synchronized with Provider's is displayed as
No
.
While the domain itself uses correct Name Servers.
Cause
Provider Name Servers settings have changed after the Domain was transferred.
Once a Domain is transferred to a Provider's Account, Namer Servers sttings are saved to "PreferedNameServers" table. In case if Name Servers settings are changed further, the table content is not updated.
Resolution
A Feature Request #POA-79290 has been created to update preferred Name Servers in case if Provider's Name Servers settings are changed.
To update Preferred Nameservers for a domain manually, please, use NameServersChanged_API.