Orders stuck in "Long Running Operation" status

Modified on: Thu, 23 Jan, 2020 at 2:16 PM

Business Automation Business Automation:6.0 Business Automation:6.x Business Automation:7.2 Business Automation:7.x Operations Automation Operations Automation:7.2 Operations Automation:7.x

Symptoms

Order stuck in Long Running Operation status. All related POA tasks have been completed. 'Creation Completed' event also was processed but order is not completed.

Cause

Issue is caused by race condition of updating OItem status:

BM::OnServiceCreated handler triggered by "Creation Completed" event
Regular task PEMGATE::CheckPemRequests

Issue has been confirmed as bug #PBA-62854

Resolution

Upgrade to at least 6.0.6. Meanwhile, to workaround the issue one may trigger 'Creation Completed' event with the same parameters as in processed event.

Internal content

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