Symptoms
The following error message is shown in UX1 of customer on Office 365 tab:
A task was canceled
It can be seen from log of Office 365 that various Office 365 operations are failing:
2020-03-12 09:32:05,263 <4980> [ 79] ERROR aps_endpoint: TenantsController.GetMSSubscriptionsInfoFast finished: ("adbf626f-0b51-4e2d-a32b-c8b8bc18c47e", "762d3cd5-05d3-41d1-b830-a17b2fd12f5a", "d13b4cd6-dc47-40b8-b3bc-e089ca636105") by exception Microsoft.Store.PartnerCenter.Exceptions.PartnerException: A task was canceled. 2020-03-12 09:32:05,263 <4980> [ 123] ERROR aps_endpoint: Office365AppController.GetStorageOffers finished: ("d13b4cd6-dc47-40b8-b3bc-e089ca636105") by exception Microsoft.Store.PartnerCenter.Exceptions.PartnerException: A task was canceled. 2020-03-12 09:32:05,263 <4980> [ 5] ERROR aps_endpoint: Office365UsersController.GetUserLicenses finished: ("da78ca63-b1b1-420a-a7cc-d3762e6fbe56", "c4dd85cc-0e33-4df3-9506-cbf54e989234") by exception Microsoft.Store.PartnerCenter.Exceptions.PartnerException: A task was canceled. 2020-03-12 09:32:05,263 <4980> [ 50] ERROR aps_endpoint: TenantsController.GetMSSubscriptionsInfoFast finished: ("09024725-b239-42a9-974f-130abfa3c0f3", "940f607c-3695-49bc-a4b7-234ee50710f0", "d13b4cd6-dc47-40b8-b3bc-e 089ca636105") by exception Microsoft.Store.PartnerCenter.Exceptions.PartnerException: A task was canceled. 2020-03-12 09:32:05,263 <4980> [ 90] ERROR aps_endpoint: Office365AppController.GetStorageOffers finished: ("d13b4cd6-dc47-40b8-b3bc-e089ca636105") by exception Microsoft.Store.PartnerCenter.Exceptions.PartnerException: A task was canceled.
Cause
The issue is caused by instability on Microsoft side.
Resolution
- Perform restart of IIS service on Office 365 endpoint (type "iisreset" in command line).
- If it did not help, contact Microsoft support in order to resolve the issue.