Symptoms
General tab for users in CCPv1 fails to open if the corresponding account has a subscription with two and more SiteApp application instances. The following error appears:
An unforeseen error occurred. Please contact test@example.com. Error ID: 1585027887801
In /var/log/pa/pui/pui.log on the UI server, 'Duplicate key <number>' error message can be found:
05:12:23.031 [uispan:63915b74-8e01-4a76-bbe6-326f81bdbe02 default task-1853] ERROR c.p.p.c.c.p.m.navigations.ObjectNav - NAVIGATION ERROR: java.lang.reflect.InvocationTargetException: null ... 05:12:23.031 [uispan:63915b74-8e01-4a76-bbe6-326f81bdbe02 default task-1853] WARN c.p.p.c.c.p.m.pages.PDefaultPage - Exception during screen execution java.lang.reflect.InvocationTargetException: null ... Caused by: java.lang.reflect.InvocationTargetException: null ... Caused by: java.lang.IllegalStateException: Duplicate key 8266943 (attempted merging values false and false)
/var/log/pa/core.log on the MN server shows that there are two instances of the same SiteApp for a subscription under this account:
Mar 24 05:02:25.031 : DBG [loginhistory:602220 default-task-8180:1129079 pau]: c.p.p.s.s.e.AuthenticationManagerBean loading user with member id: 1284341
Mar 24 05:02:25.033 : DBG [UI:f600ecc1:3224353:1585022545019 default-task-8182:1129546 pau]: c.p.p.tracer exit: com.parallels.pa.service.aps.ejb.ApsApplicationInstanceManagerBean.getApplicationInstancesByOwner returning [ApplicationInstanceData{uuid='341222e1-aae3-4342-a705-45f823ed475b', packageUUID='b44ba1cd-f4be-4e2a-a7ee-282a0388b3a1', appInstanceId=82881, appId=115, appVersion='4.7.5-241', impersonationLevel=PROVIDER}, ApplicationInstanceData{uuid='10fc01a7-331f-461f-8ad7-1d8f788585ff', packageUUID='b44ba1cd-f4be-4e2a-a7ee-282a0388b3a1', appInstanceId=83956, appId=115, appVersion='4.7.5-241', impersonationLevel=PROVIDER}, ApplicationInstanceData{uuid='560e52a0-a7a3-48a7-826d-7a83ed57a835', packageUUID='25692129-48d8-4d1e-9382-7f4a711703eb', appInstanceId=80632, appId=205, appVersion='3.0.9-26', impersonati
Mar 24 05:02:25.033 : onLevel=PROVIDER}, ApplicationInstanceData{uuid='939837fb-cea5-4243-94d8-97e4559e80f5', packageUUID='c2d49b8f-c475-4ba5-810c-dcea887b5ce2', appInstanceId=78680, appId=110, appVersion='7.2-25', impersonationLevel=PROVIDER}] correlationId uispan:285a3288-1c6d-4c06-a3e2-572923dc96bfCause
This behaviour has been recognized as bug #OA-11915.
Resolution
Contact your Technical Account Manager or Service Delivery Manager to track the current status of #OA-11915. Currently, there is no workaround for this issue.