Exchange applications are in "Unknown" or "Inactive" state in Control Panel

Modified on: Tue, 13 Apr, 2021 at 12:36 PM

exchange Exchange Inactive Inactive Unknown

Symptoms

Status of Exchange services (such as ExchangeMailstore, ExchangeAutodiscover, etc) for service node is represented as Unknown or Inactive in Provider Control Panel (Infrastructure > Service Nodes > Packages > Applications).

However, it is possible to use and provision services on this service node through CloudBlue COmmerce without any issues.

Cause

Software-related issue #OA-11293 "Exchange services cannot be managed/monitored by CBC Application functionality".

Resolution

Contact your Technical Account Manager to clarify current statue of the issue.

Did you find it helpful? Yes No