Symptoms
It is not possible to restore Virtual Machine:
PRL_ERR_BACKUP_BACKUP_UUID_NOT_FOUND error message: (Make sure that you specified the backup correctly and you have enough rights to access it and try again.)
The same could be observer in the /var/log/parallels.log on backup node:
05-11 12:58:36.842 F /disp:4972:101680/ Task '26Task_RestoreVmBackupSource' with uuid = {0c3ede23-3ad5-4d5e-bee9-248307 0d62d6} was started. Flags = 0 05-11 12:58:36.842 F /disp:4972:101680/ Backup "{03b6c2e0-c4a3-4e6a-b150-5787a2430e13}" does not exist 05-11 12:58:36.843 F /disp:4972:101680/ Task '26Task_RestoreVmBackupSource' with uuid = {0c3ede23-3ad5-4d5e-bee9-248307 0d62d6} was finished with result PRL_ERR_BACKUP_BACKUP_UUID_NOT_FOUND (0x80037004) )
However, the backup could be easily found by the prlctl tool:
# prlctl backup-list | grep 03b6c2e0-c4a3-4e6a-b150-5787a2430e13 {317b84ad-52ad-4ed0-8a9e-840fd18b47cb} {03b6c2e0-c4a3-4e6a-b150-5787a2430e13} vps-cs07.cloud.epldt.com 08/03/2018 18:56:13 f 81410737722
Cause
The dispatcher is not able to locate the backup
Resolution
Check that backup files are located on node and have no permission issues:
# ll /vz/vmprivate/backups/\{317b84ad-52ad-4ed0-8a9e-840fd18b47cb\}/\{03b6c2e0-c4a3-4e6a-b150-5787a2430e13\}/base/ -rwx------ 1 root root 29183 Aug 3 2018 config.pvs -rwx------ 1 root root 16384 Aug 3 2018 NVRAM.dat -rwx------ 1 root root 838183464 Aug 3 2018 parallels.log
If everything is consistent, please contact Virtuozzo support for further investigation.