Symptoms

It is not possible to open Operations > Services > WebHosting Plesk > Branding. It fails with the generic error message:

An unexpected error occurred. Please try again later.

Moreover, there is a failed task "Unprovisioning "BrandSubdomain" for APS application WebHosting Plesk" with the below output:

'500 Internal Server Error' received from 'DELETE https://172.1.1.101:6301/web/BrandSubdomain/83c776f8-a9b8-4d8a-a5dd-0f9186d646b1': Empty result from APSC by the following link: APS\Link Object
(
[id] =>
[href] => aps/2.2/resources/83c776f8-a9b8-4d8a-a5dd-0f9186d646b1/brandSubdomain
[link] => strong
[name] => brandSubdomain
[collection] =>
)

Cause

Incomplete WebHosting Plesk brand subdomain removal provokes such situation to appear. This is recognized as software-related issue #WHM-11202.


Resolution

A fix is planned in future software updates.
To workaround the issue, contact CloudBlue Technical Support.


Internal content

https://cloudblue.freshdesk.com/support/solutions/articles/44001943853