Symptoms


Sales order for Office 365 subscription fails with the following error:


The last error - "Service creation error: Platform error #error_code # -1, extype_id # -1, module_id #, The requested action is not allowed. Service creation error: Platform error #error_code # -1, extype_id # -1, module_id #, The requested action is not allowed. ".


From sitelog on Office 365 application endpoint, it can be seen that provisioning fails on attempt to create customer:



2020-05-03 15:48:47,534 <7804> [  29] INFO flow        : PC: Going to validate the customer's address.
2020-05-03 15:48:48,300 <7804> [  29] INFO flow        : PC: Going to create the account with id 'da2a82a1-a69c-4110-9791-9eda79e77a2e' in the Cloud.
2020-05-03 15:48:48,300 <7804> [  29] INFO flow        : Adapter operation 'CreateCustomer' attempt 1.
2020-05-03 15:48:49,816 <7804> [  29] ERROR flow        : Error occurred during customer creation.
Partner Exception:
Error Category: Forbidden
Service Error Payload:
Error code: 0
Error message: The requested action is not allowed
Error data:



Cause


CSP Partner is not allowed to create tenants in country specified by a customer in contact information on Odin Automation side.


Resolution

Verify contact data information specified filled by a customer (Billing > Customers > Company Postal Address) and change values if they are incorrect.