Brands menu setting load fails by the timeout

Modified on: Wed, 27 May, 2020 at 12:57 PM

Symptoms

It is not possible to open 'PCP > System > Settngs > Brands' menu neither from branding UI nor from MN UI. The load usually fails in 5 minutes.

Cause

Transaction timeout is not enough to handle the volume of domains on provider level during the page load.

Caused by the software-related issue OA-13646

Resolution

The issue will be permanently fixed in the future platform release.

As a workaround, pau transaction timeout could be temporarily increased according to the article.

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