Symptoms
Message "Preparing your service. It might take a few minutes to complete." is represented when customer tries to access Microsoft 365/Office 365 tab.
There are no uncompleted/cancelled tasks for subscription. Orders for the subscription on billing side are also completed.
From APS resources perspective, it can be seen that "Tenant" resource is in "activating" state:
[root@poacore ~]# curl -kE /usr/local/pem/APS/certificates/poa.pem "https://127.0.0.1:6310/aps/2/resources/?implementing(http://www.parallels.com/Office365/Tenant/2.8),subscription.subscriptionId=eq=1042907,select(is_activated,initial_subdomain,subscription.subscriptionId)"
[
{
"aps":
{
"type": "http://www.parallels.com/Office365/Tenant/2.8",
"id": "7edc31fa-17ef-4b1f-96a2-624f99ceda9f",
"status": "aps:ready",
"revision": 448,
"modified": "2020-06-30T20:13:09Z",
"subscription": "343e3b2f-c302-4eaf-ba97-f5d98c6472d9"
},
"initial_subdomain": "contoso",
"is_activated": "activating",
"subscription":
{
"aps":
{
"type": "http://parallels.com/aps/types/pa/subscription/1.0",
"id": "343e3b2f-c302-4eaf-ba97-f5d98c6472d9",
"status": "aps:ready",
"revision": 5,
"modified": "2020-07-02T07:15:42Z"
},
"subscriptionId": 1042907
}
}
]Meanwhile, "Subscription" resource has "aps:ready" status:
[root@poacore ~]# curl -kE /usr/local/pem/APS/certificates/poa.pem "https://127.0.0.1:6310/aps/2/resources/?implementing(http://www.parallels.com/Office365/Subscription/1),subscription.subscriptionId=eq=1042907"
[
{
"aps":
{
"type": "http://www.parallels.com/Office365/Subscription/1.5",
"id": "9a47122f-e128-48d8-b0fe-d10714655c9b",
"status": "aps:ready",
"revision": 10,
"modified": "2019-06-25T10:53:35Z",
"subscription": "343e3b2f-c302-4eaf-ba97-f5d98c6472d9"
},
"last_error": "",
"last_upgrade_id": 1,
"ms_account_id": "1a1d144e-32ed-4253-a96b-f38528930e1b",
"operations_to_do_code": 1,
"tenant_aps_id": "7edc31fa-17ef-4b1f-96a2-624f99ceda9f"
}
]MPN ID for a reseller of the customer was changed recently.
Cause
Software-related issue #APSA-22686.
Resolution
In order to clarify status of the issue, contact your Technical Account Manager.
Contact CloudBlue Technical Support in order to apply workaround.