Symptoms

GET request with api operation getUser in browser debugger tool.


The request returned error as below:
{    
 "error": "APS::Util::Exception",    
 "message": "No APS operation found matching '/getUser' request to 'http://acronis.com/aps/cloud-backup-v1/users/7.7' resource."
}


The same corresponding error is also recorded in the corresponding core.log:
linmn01.pa.clarocloud.com.co:/var/log/pa> # grep acronis core.log-case17301-1100-02042021 | grep -i exception
Apr  2 11:03:41.884 : DBG [aps-service:35507958 aps-service-task-82405:1600159 pau]: c.p.p.tracer exit by exception: com.parallels.pa.service.connectivity.ejb.CustomOperationProcessorBean.prepareEndpointRequest correlationId bbca362e-2d0e-2432-63e6-d93958a63344 com.parallels.pa.service.aps.api.APSException: No APS operation found matching '/getUser' request to 'http://acronis.com/aps/cloud-backup-v1/users/7.7' resource.
Apr  2 11:03:41.885 : DBG [aps-service:35507958 aps-service-task-82405:1600159 pau]: c.p.p.tracer exit by exception: com.parallels.pa.service.connectivity.ejb.CustomOperationProcessorBean.process correlationId bbca362e-2d0e-2432-63e6-d93958a63344 com.parallels.pa.service.aps.api.APSException: No APS operation found matching '/getUser' request to 'http://acronis.com/aps/cloud-backup-v1/users/7.7' resource.
Apr  2 11:03:41.886 : DBG [aps-service:35507958 aps-service-task-82405:1600159 pau]: c.p.p.tracer exit by exception: com.parallels.pa.service.aps.ejb.UrlRoutingBean.processCustomOperation correlationId bbca362e-2d0e-2432-63e6-d93958a63344 com.parallels.pa.service.aps.api.APSException: No APS operation found matching '/getUser' request to 'http://acronis.com/aps/cloud-backup-v1/users/7.7' resource.
Apr  2 11:03:41.887 : DBG [aps-service:35507958 aps-service-task-82405:1600159 pau]: c.p.p.tracer exit by exception: com.parallels.pa.service.aps.ejb.UrlRoutingBean.routeRequest correlationId bbca362e-2d0e-2432-63e6-d93958a63344 com.parallels.pa.service.aps.api.APSException: No APS operation found matching '/getUser' request to 'http://acronis.com/aps/cloud-backup-v1/users/7.7' resource.
Apr  2 11:03:41.888 : DBG [aps-service:35507958 aps-service-task-82405:1600159 pau]: c.p.p.s.a.ExceptionHandlerServlet error response body={"error":"APS::Util::Exception","message":"No APS operation found matching '/getUser' request to 'http://acronis.com/aps/cloud-backup-v1/users/7.7' resource."}, exception=com.parallels.pa.service.aps.api.APSException: No APS operation found matching '/getUser' request to 'http://acronis.com/aps/cloud-backup-v1/users/7.7' resource.
linmn01.pa.clarocloud.com.co:/var/log/pa> #


Cause

Found that resource of the subscription reported was provisioned with resource type 'http://acronis.com/aps/cloud-backup-v1/users/7.7' for some reason where it suppose to be in type 'http://acronis.com/aps/cloud-backup-v1/users/7.13'


It is not possible to determine the root cause since the subscription was created on date where logs is already rotated. 

Resolution

Please cancel the affected subscription and provision a new one in order to fix the issue.