Symptoms
On attemt to a plan switch from G-Suite to Google Workspace, a Change Order is failed with error message below:
"Platform error #error_code #1, extype_id #1, module_id #SubscriptionActivator, For input string: "". Change Service Plan failed: Platform error #error_code #1, extype_id #1, module_id #SubscriptionActivator, For input string: "". ."
Cause
Inconsistency from OSS Database for a Google Subscription.
Resolution
Please contact CloudBlue Technical Support team to fix the issue.