Symptoms


From the Reseller UX1 panel click on the Reseller Authorization tab > click on"Manage" button in front of the "CSP Microsoft 365 Commercial" product.

"An error as occured, pleaser try again later" error is visible.



UI log shows

07:46:23.388 [8ab30dee-2e94-2bf3-f5e5-2d1853e83585 default task-88391] DEBUG c.p.p.c.c.p.filters.InjectionFilter - Injection filter request /aps/2/resources/undefined method GET started
07:46:23.389 [8ab30dee-2e94-2bf3-f5e5-2d1853e83585 default task-88391] DEBUG c.p.t.t.m.utils.WindowSessionFactory - loading UI session for bwId: a9613849ca2603285fc427b0a9c32105 HTTP session id: 3VCrp1Xq...
07:46:23.389 [8ab30dee-2e94-2bf3-f5e5-2d1853e83585 default task-88391] DEBUG c.p.t.t.m.utils.SessionsStorage - Session touched a9613849ca2603285fc427b0a9c32105 time 1625298383389
07:46:23.389 [8ab30dee-2e94-2bf3-f5e5-2d1853e83585 default task-88391] DEBUG c.o.a.s.booster.ejb.APSBoosterBean - request: '/aps/2/resources/undefined' Actor: RESELLER:1000133 
07:46:23.389 [8ab30dee-2e94-2bf3-f5e5-2d1853e83585 default task-88391] DEBUG c.o.a.s.booster.ejb.APSBoosterBean - matched by resource by uid pattern
07:46:23.389 [8ab30dee-2e94-2bf3-f5e5-2d1853e83585 default task-88391] ERROR c.o.a.s.booster.ejb.APSBoosterBean - Error occurred while handling HTTP request via Booster: 
com.parallels.pa.service.aps.api.APSBoosterException: 'undefined' is not valid uid!

From browser console log the 500' error exist as well:

GET https://controlpanel.domain.com/aps/2/resources/undefined
500'
'undefined' is not valid uid!



Cause

In fact that a Tier Request TR-XXX-XXX from the CloudBlue Commerce side was marked as "Failed" manuallty

which created an inconsistency where Tier Config left in "Active" stage by design, but Tier Request is in "Failed" stage

Resolution

Please contact CloudBlue Commerce Support team for further assistance to mark the Tier Request as "Pending" in order to process it correctly.

"CSP Microsoft 365 Commercial" tab will became managable when the Tier Request will be processed.