Symptoms

Either on-demand or schedule backup failed with error as below. This error is retrievable from vm2vf log of the compute node which hosts the impacted ve.


...
2021-07-12 00:30:14,393 (5d831912-8057-4f35-af5b-fa2f908c736a backup_ve_cb(cb)) INFO  BackupCallbackProxy [Thread-1117006] - INF job(process_job) [2] warning: PRL_ERR_BACKUP_BACKUP_CMD_FAILED @[common/generic_sdk_cb.c][56][__wait_job_chk_result_once][547217])
2021-07-12 00:30:14,393 (5d831912-8057-4f35-af5b-fa2f908c736a backup_ve_cb(cb)) INFO  BackupCallbackProxy [Thread-1117007] - INF get_err_message() [1] error message: (Try to back up the virtual machine again. If the problem persists, contact the Virtuozzo support team for assistance.) @[common/generic_sdk_cb.c][96][get_err_message][547217])
2021-07-12 00:30:14,394 (5d831912-8057-4f35-af5b-fa2f908c736a backup_ve_cb(cb)) ERROR BackupCallbackProxy [Thread-1117008] - ERR __PrlSrv_CreateVmBackup (BACKUP_VE) __wait_job_chk_result: result PRL_ERR_BACKUP_BACKUP_CMD_FAILED / "Try to back up the virtual machine again. If the problem persists, contact the Virtuozzo support team for assistance." @[common/generic_sdk_cb.c][180][__wait_job_chk_result][547217])
...



Cause

Virtuozzo has no available entries which explain what caused this error.



Resolution

Kindly liaise with Virtuozzo support in order to troubleshoot this error.