Symptoms
Order failed with the following error:
The last error - "Service Creation Failed: Platform error #error_code #-1, extype_id #-1, module_id #, '500 Internal Server Error' received from 'POST https://10.20.104.40:443/O365App/aps/tenants': No validation rules were found for the country/region nl. Service Creation Failed: Platform error #error_code #-1, extype_id #-1, module_id #, '500 Internal Server Error' received from 'POST https://10.20.104.40:443/O365App/aps/tenants': No validation rules were found for the country/region nl.". Please check the "Provisioning item" (details) and the last items of the "Service Status History" (details) of the associated subscriptions for more details. As soon as you fix the problem, resubmit this order for provisioning. Additional information about this error in Platform Knowledge Base - Click here to find a solution
Cause
From apilog we can see the address already verified:
Response body: { "originalAddress": { "country": "NL", "city": "Leidschendam", "state": "Zuid Holland", "addressLine1": "Doctor van Noortstraat 88A", "postalCode": "2266HA" }, "suggestedAddresses": [ { "country": "NL", "city": "Leidschendam", "state": "Zuid Holland", "addressLine1": "Doctor van Noortstraat 88A", "postalCode": "2266 HA" } ], "status": "Verified" } 2021-08-09 11:41:17,591 <3812> [ 122] INFO apilogger : Operation 'ValidateAddress' API since Q3 2021 - passed. Validation status is 'Verified'
However, on sitelog the following error recorded:
2021-08-09 11:41:17,341 <3812> [ 122] ERROR flow : Something went wrong during get CountryValidationRules for country 'nl': Partner Exception: Error Category: NotFound Service Error Payload: Error code: 2000 Error message: No validation rules were found for the country/region nl Error data: Context: Request Id: 50b91bf1-3f8e-4c6c-afe5-73dd14179173, Correlation Id: 811abbb9-e2ec-4265-916b-b05ba9c1b7df, Loca le: en-US Base Description: Microsoft.Store.PartnerCenter.Exceptions.PartnerException: No validation rules were found for the country/region nl
Resolution
Contact Microsoft support. This error is coming from MSFT.