Symptoms

A task to suspend service in Hostopia fails with error like below:

Caused by: com.parallels.pa.service.aps.api.APSEndpointExecutionException: '500 Internal Server Error' received from 'PUT https://192.0.2:443/hostopia/Tenant/e9168226-5ba3-4af8-978c-68eb3c96c5b5/disable': 10210020: {"message":"Unexpected error from API","variables":{"exceptionMessage":"ERR:get AccountID error.","faultcode":"10210020","faultstring":"ERR:get AccountID error.","detail":"6286926899b1e"}}

Cause

The error is coming from the Hostopia side.

Resolution

Contact Hostopia Support to get further assistance related to this issue.