In Coudblue Commerce 20.5 and 21.0, change orders can get stuck in the "Waiting for acceptance of the Terms and Conditions" status.


This can occur in the following scenarios:

  • After a platform upgrade, when enabling the default order flow, the related account does not accept the Terms and Conditions.
  • After migrating a subscription, when the related service plan is switched, upgraded or downgraded.


To get the change order unstuck, complete the following steps:

  • Download the attached script
  • Run the command /usr/local/bm/tools_py/

Then, according to your instance:

  • For classic deployment, run the script on the PBA node 
  • For CNC deployment, run the script on any bss-worker pod

No system restart is required.