Cause

CloudBlue Commerce installations can have C++ plugins deployed. Starting from CloudBlue Commerce 21.0, these plugins are no longer supported. Before upgrading CloudBlue Commerce to version 21.0, you must delete C++ based plugins from your current CloudBlue Commerce installation.

Resolution

To delete these plugins from a CloudBlue Commerce installation, complete the following steps.

  1. Access the BSS Application node through SSH.
  2. Create temp directory
  3. Download the remove_custom_plugins.py script to the temp directory.
  4. Run the script using the following command:
/usr/local/bm/tools_py/patcher.py  remove_custom_plugins.py

This script will clean your CloudBlue Commerce installation of the obsolete C++ based plugins. After that, you can upgrade your installation to version 21.0.