Billing Order (Rating Engine PAYG) does not show any SKU

Modified on: Mon, 19 Jun, 2023 at 4:02 PM

PFR-4355 BillingOrder ratingenginepayg Rating Engine PAYG PAYG Missing SKU Vendor Rated Data

Symptoms

Billing Order was generated for a Connect based or PAYG subscription without SKU.

Cause

1. Ensure that this is not due to: https://cloudblue.freshdesk.com/a/solutions/articles/44001888759.

2. Verify that the subscription is rated by VRDM (i.e. not switched to Rating Engine yet, the affected subscriptions charges exist in Logs > Vendor Rated Data).

If so, unfortunately, VRDM component cannot assign SKU to charges that were imported from external systems (in this case - from Connect).

There is an existing feature request to implement such functionality - #PFR-4355 - Ability to assign SKU to charges imported via VRD Manager.

Resolution

At the moment, there are no available workaround available. A feature to support SKU for PAYG products will be implemented in scope of feature request #PFR-4355, please contact Technical Account Manager, to know the status of this request.

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Billing Order (Rating Engine PAYG) does not show any SKU

Symptoms

Cause

Resolution

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