Symptoms

In UX1 CP for any Reseller with PSA integrations activated, when trying to Download the template .xlsx file from 'MAP using file' menu:

This error is visible from the browser dev tools:

{
  "error": "INTERNAL",
  "packageId": "6534405f-042b-4b0b-ac49-d316c30669dd",
  "message": "",
  "http_request": "GET http://psa-integration-backend:8080/application/a3c28d3c-8719-4ecc-a997-77688ca59db4/xlsDocuments/download",
  "code": 13
}

Cause

The download of the template for bulk mapping is not working due to software issue with id PSA-2869.

Resolution

Update PSA integrations to 4.2.1569 (November 29, 2022) or higher version.