Symptoms
When trying to open CP login page we get this
Forbidden
You don't have permission to access /servlet/Turbine/frm/single/ on this server.
or this
Forbidden
You don't have permission to access / on this server.
Cause
Apache vhost is not configured properly.
Login to UI Branding server (that is serving the affected brand) and check httpd log for errors.
Example:
[root@SERVER ~]# tail -1 /var/log/httpd/error_log [Thu Feb 09 16:24:24.434545 2023] [core:crit] [pid 97248:tid 139991313123072] (13)Permission denied: [client 11.22.33.44:47336] AH00529: /var/www/brands/cp.brand.com/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/var/www/brands/cp.brand.com/' is executable
Resolution
The above error was fixed like this:
[root@SERVER ~]# cd /var/www/brands/cp.brand.com/ [root@SERVER cp.brand.com]# ls -la .htaccess -rw-r-----. 1 root root 5482 Feb 9 15:15 .htaccess [root@SERVER cp.brand.com]# [root@SERVER cp.brand.com]# chmod o+r .htaccess chmod: changing permissions of ‘.htaccess’: Operation not permitted [root@SERVER cp.brand.com]# chattr -i .htaccess [root@SERVER cp.brand.com]# chmod o+r .htaccess [root@SERVER cp.brand.com]# chattr +i .htaccess [root@SERVER cp.brand.com]# ls -la .htaccess -rw-r--r--. 1 root root 5482 Feb 9 15:15 .htaccess [root@SERVER cp.brand.com]# service httpd restart