Symptoms

When trying to add subdomain in UX1, user presented with NullPointerException in the "Add subdomain" popup.

Checking /var/log/pa/core.log, we can see that same error:

May  5 16:56:13.174 : DBG [aps-service:8644543 aps-service-task-123824:1157824 pau]: c.p.p.tracer entry: com.parallels.pa.service.security.ejb.ApsSecurityManagerBean.initActor(TokenData{scope={actor={id=3586954b-01be-4cc0-a27b-78e3325ba7 04, type=http://parallels.com/aps/types/pa/account/1.2, pk=4631623}}}, 42a054a2-a8b1-45b0-91dc-a298b8daed2a) correlationId 5bbbc70a-c1a6-c2b9-dc23-9948fb0f0dfc May  5 16:56:13.178 : DBG [aps-service:8644543 aps-service-task-123824:1157824 pau]: c.p.p.tracer exit by exception: com.parallels.pa.service.security.ejb.ApsSecurityManagerBean.initActor correlationId 5bbbc70a-c1a6-c2b9-dc23-9948fb0f0df c java.lang.NullPointerException: null May  5 16:56:13.183 : DBG [aps-service:8644543 aps-service-task-123824:1157824 pau]: c.p.p.tracer exit by exception: com.parallels.pa.service.aps.ejb.UrlRoutingBean.routeRequest correlationId 5bbbc70a-c1a6-c2b9-dc23-9948fb0f0dfc javax.ej b.EJBException: java.lang.NullPointerException

Cause

Inconsistencies in subscription aps resource linked to the domain.

Resolution

Please contact Cloudblue Technical Support to fix the inconsistencies.