Symptoms
Customer/Reseller places an NCE Order based on a PLM plan and provisioning fails with error similar to:
Service Creation Failed: Platform service was not created. Task "Provisioning "Tenant" for APS application inhouse-products(https://inhouse-products:8081/rest)" (id = 30857407) is failed with error: "'500 Internal Server Error' received from 'POST https://inhouse-products:8081/rest/tenant': Operation 'CREATION' failed. Fulfillment Request 'PR-1234-5678-8901-001'. Reason: An error has occurred getting Microsoft item data with message: Partner is not onboarded to sell in this country SO.Where 'SO' is the 'country code' from the Company Postal address of the Reseller/Customer, and id is the provisioning tenant OA task, which is in failed status if the Vendor has rejected the PR provisioning request.
Cause
The error is due to the fact that the Vendor, Microsoft in this case, has rejected the PR because the country code of the Reseller/Customer is not onboarded to sell the product in that 'SO' Country code. This means that this offer is not purchasable from that specific location.
Resolution
Verify contact data information specified by a customer (Billing > Customers > Company Postal Address > Country) and change values if they are incorrect. Otherwise, contact with the Vendor In order to understand why it is not possible to purchase from that specific country code and onboard it if it is possible.