Symptoms

Rated Data Export (RDE) report contains duplicated lines for some accounts. Also there are some empty fields, such us 'CUSTOMER_ACCOUNT_ID', 'CUSTOMER_ACCOUNT_BSS_APS_ID', 'CUSTOMER_NAME', 'CUSTOMER_ACCOUNT_CURRENCY', 'CUSTOMER_ACCOUNT_STATEMENT_DAY', 'CUSTOMER_BILLING_CONTACT_NAME', etc. This is causing empty fields in ABR report.

Cause

The duplicate lines issue was due to a software issue #RDEX-493.

Resolution

At this time, there is no workaround. Please reach out to your Technical Account Manager or review our release notes for a new version of Rated Data Export (RDE) with RDEX-493 issue fixed.