Sales Order stuck in AD status with error: Top-up payment was not created

Modified on: Fri, 2 Jun, 2023 at 4:26 PM

Top-up payment top-up Stuck in AD status SO Sales Order Sales Order stuck in AD Payment Methods

Symptoms

Sales order (SO) is stuck in Applying Credit Documents to Reseller-level Transactions (AD status) with message:

Attaching reseller standalone payment and credit memos. Error: Top-up payment was not created for Order #OrderNumber for Reseller #ResellerID.

Cause

Top-up option is misconfigured:

To check this please check top-up option status:

Top-up is not active: the default payment method is not available for payments:

There are several options how this issue could be resolved. Either set a default payment method or disable top-up option.

To set a default payment method please follow below steps:

To disable Top-up option please follow below steps:

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