Symptoms

Try to place Change Order shows error message in UX1 panel:

Error message can be also shown in the browser console under the estimate request:

Rating Engine call error: HTTP server returns error with code 500: LMT_008 :: Change Action cannot have same quantity as previous action

Cause

It is caused by software issue with id #RE-2586.

When subscription is changed and resource downgraded on the same order Rating Engine does not generate new SETUP FEE for target resource.

Issue #RE-2586 will be fixed in Rating Engine version 1.22.

Please, kindly contact CloudBlue Technical Support for further assistance.

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