Symptoms

An attempt to buy more resources through UX1 will result in order to be calculated with zero prices despite having prices set in the service plan. In browser debug, the method 'estimateCosts' was returned with zero prices. For example:

Cause

This issue is recognized as a software related issue #RE-3101 - "No upsize charges when change order is place near the end of the month".

Resolution

There are no available workaround at the moment. This issue will only appear if upgrade resource is done near the end of the month. Please contact your Technical Account Manager, to clarify the status of software related issue.