Symptoms


Customer has active subscriptions correctly displayed on CP, but login in UX1, under Account > Subscriptions the screen shows as no subscriptions:



In browser console you can see an Error 500 on the GET:

https://cp.domain/aps/2/resources/7483db67-a804-4f35-b7a3-1a0afe9ab63e/sm/subscriptions?and(sort(-subscriptionId),limit(0,40))


In core / oss logs you can find following error message for the GET request:

c.p.p.tracer exit by exception: com.parallels.pa.service.bss.sm.ejb.SubscriptionManagementProxyBean.listSubscriptionsWithTaxes correlationId 76952718-0
930-ded1-9a62-4dbd940ad6d3 javax.persistence.PersistenceException: org.hibernate.HibernateException: Found shared references to a collection: com.parallels.pa.service.bss.pc.domain.PlanPeriod.actionPolicies

Cause


Issue is caused by software related issue #OA-33148. 


Resolution


Software related issue #OA-33148 is planed to be fixed in future Operations platform releases. Currently there is no available work around. Please reach out to your Technical Account Manager to clarify the status of this issue.