Question
How can we synchronize upgrade path to reseller's delegated plans?
Answer
In order to propagate upgrade path changes on delegated service plans, the following options can be used:
Billing Control Panel > Resellers > click on desired resellers > click button 'Synchronize This Reseller' or 'Synchronize This Reseller And Sub-Resellers'.
1. Synchronize delegated Service Templates
2. Update Plan Fees
Once the synchronization is done, the upgrade path will be updated in delegated plans.
On certain cases where the delegated plans has the option 'Managed by Myself', the following options should be selected for the plans managed by reseller.
1. Synchronize delegated Service Templates
2. Update Plan Fees
3. Update Prices in the Plans managed by Reseller
Please keep in mind that, in case there are changes of 'Plan Fees' in plans, this will also be synchronized, on top of the upgrade path.
NOTE: The feature to exclude the option 'Update Plan Fees' in order to synchronize upgrade paths has been implemented in scope of software related issue #OA-35278 and was fixed in platform version 21.12
Additional Information:
When the button 'Synchronize' is clicked, a message "Reseller synchronization has been scheduled" will be prompted.
In usual cases where a lot of updates are done (that involves a lot of subscription synchronization), a synchronization request will be created, and such request can be seen in Service Plans > Synchronization Requests. Here, all subscriptions involved in the synchronization process will be shown and the status of sync will be shown.
But in case of updating upgrade path, it does not involve subscriptions, only affected plans. Therefore, the request is shorter, and quicker to be applied, and no synchronization request is created. The result of the plan synchronization almost can be checked almost immediately after clicking the button 'Synchronize'.