Symptoms

Under the provider's UX1 in Usage Reports section, Usage Report processing failed with error: 'RNG_001 :: Incorrect range'.

Cause

The report file contains the records with 'start datetime' and 'end datetime' of the same date. Cloudblue Commerce platform cannot execute a rating of such data and this is why the usage file was not accepted and results in processing failure.

For example:

This behavior was recognized as a software related issue with ID #VRD-299 which was already fixed in UsageCollector-1.10.1256

Resolution

Please consider to upgrade Usage Collector to version 1.10.1256. As a temporary workaround, it is required to increment the 'end datetime' to 1 day after the original date with time equals to '00:00:00', and then re-upload the usage file manually.

For example: