Symptoms

Try to partially upgrade some licenses from one subscription to another existing subscription does not show the existing subscriptions, or only show some of them.

Cause

This behavior can be caused by different reasons. Some of the most recurrent are the following:

• Target subscription has minor period than the source subscription. Example: source subscription has plan period of 1 year, but target subscription has plan period of 1 month.
• Target subscription has earlier expiration date than the source subscription. Example: source subscription expires on June 1st, but target subscription expires on March 16th.
• Target subscription is still on the cancellation window or has a pending order.
• Target subscription has a Service Plan that is not allowed to partially upgrade.

Resolution

The previous exposed causes are considered as known limitations of the current product version, in such cases it is not possible to partially upgrade to this existing subscription and it is required to upgrade to a different subscription or upgrade to a new subscription.

In case of any other cause different from the mentioned previously, please, contact CloudBlue Technical Support for further assistance.