Published Solutions

Published solution Articles non internal

How to disable recursive DNS queries
Symptoms I would like to disable DNS recursion; the PCI compliance check fails because recursive DNS queries are allowed. Resolution To disable rec...
Thu, 23 Jan, 2020 at 1:56 AM
OACI server creation fails: Cannot find suitable hardware node due to absence of IPv6 pool
Symptoms OACI virtual environment creation fails. The following error is displayed for 'Provisioning "PACIVirtualEnvironment" for APS appl...
Wed, 5 Feb, 2020 at 9:20 PM
Modify Exchange mailbox does not work after POA 5.5.1 upgrade on domains with Exchange 2010 Multi-Tenant
Symptoms After upgrade to 5.5.1, modifying Exchange mailboxes, like changing limits, fails on domains with Exchange 2010 Multi-Tenant with the error belo...
Thu, 23 Jan, 2020 at 1:56 AM
Unprovisioning tenant task for Trend Micro Security fails with 500 error
Symptoms Unprovisioning "tenant" for APS application Trend Micro Security fails with the following error output: <html><head>...
Wed, 5 Feb, 2020 at 9:20 PM
Azure Password reset notification email is not scheduled to be sent
Symptoms After reset the password for Azure Admin from UX1 (reset password for Microsoft User ID) no email notification is being sent Task reset_a...
Thu, 23 Jan, 2020 at 1:56 AM
AzureCSP: Slow subdomain form loading due to the 'domain_candidates' method.
Symptoms AzureCSP subdomain form is loading slowly - it takes ~10 seconds to appear. The following request takes the most time to complete: https...
Thu, 23 Jan, 2020 at 1:56 AM
Can not install Virtuozzo template: couldn't connect to host
Symptoms A task like below fails with the "couldn't connect to host" message: Task name Install set of VZTemplates on VPS HW node...
Wed, 5 Feb, 2020 at 9:21 PM
APS request fails with "Allowed limit of 104857600 bytes is exceeded"
Symptoms Request to APS application fails with the following error message in core.log on Management node: Jan 17 01:15:43.516 : DBG [aps-service:3414...
Wed, 5 Feb, 2020 at 9:21 PM
Cannot access APS application tab in CCP v2 after upgrade to 7.3: The operation on resource is not allowed
Symptoms Cannot access some APS application tab in CCP v2 after upgrade to 7.3 The following error in /var/log/pa/core.log: Feb 27 04:37:44.697...
Wed, 5 Feb, 2020 at 9:21 PM
How to compare Azure resource usage between Microsoft and Odin Automation
Question How to compare resource usage between the data in the Microsoft Azure Cloud and the data stored in Odin Automation, as shown to end customers in...
Thu, 23 Jan, 2020 at 1:56 AM