Published Solutions

Published solution Articles non internal

[APS Connect] Preview of APS Connector fails: Readiness check failed. Verify that correct health check URL is provided and that it responds with status code 200.
Symptoms Preview of APS Connector fails: "Failed to deploy backend for <connector_name>. Readiness check failed. Verify that correct health...
Wed, 22 Jan, 2020 at 7:13 PM
[APS Connect] How to deal with unsupported API methods on the side of cloud service?
Question How do I set things up to be clear that we do not support changing SKU/SKU limits? Validation is currently failing because it tries to change fr...
Wed, 22 Jan, 2020 at 7:14 PM
How to disable recursive DNS queries
Symptoms I would like to disable DNS recursion; the PCI compliance check fails because recursive DNS queries are allowed. Resolution To disable rec...
Thu, 23 Jan, 2020 at 1:56 AM
OACI server creation fails: Cannot find suitable hardware node due to absence of IPv6 pool
Symptoms OACI virtual environment creation fails. The following error is displayed for 'Provisioning "PACIVirtualEnvironment" for APS appli...
Wed, 5 Feb, 2020 at 9:20 PM
Modify Exchange mailbox does not work after POA 5.5.1 upgrade on domains with Exchange 2010 Multi-Tenant
Symptoms After upgrade to 5.5.1, modifying Exchange mailboxes, like changing limits, fails on domains with Exchange 2010 Multi-Tenant with the error belo...
Thu, 23 Jan, 2020 at 1:56 AM
Unprovisioning tenant task for Trend Micro Security fails with 500 error
Symptoms Unprovisioning "tenant" for APS application Trend Micro Security fails with the following error output: <html><head>...
Wed, 5 Feb, 2020 at 9:20 PM
Azure Password reset notification email is not scheduled to be sent
Symptoms After reset the password for Azure Admin from UX1 (reset password for Microsoft User ID) no email notification is being sent Task reset_a...
Thu, 23 Jan, 2020 at 1:56 AM
AzureCSP: Slow subdomain form loading due to the 'domain_candidates' method.
Symptoms AzureCSP subdomain form is loading slowly - it takes ~10 seconds to appear. The following request takes the most time to complete: https...
Thu, 23 Jan, 2020 at 1:56 AM
Can not install Virtuozzo template: couldn't connect to host
Symptoms A task like below fails with the "couldn't connect to host" message: Task name Install set of VZTemplates on VPS HW node ...
Wed, 5 Feb, 2020 at 9:21 PM
APS request fails with "Allowed limit of 104857600 bytes is exceeded"
Symptoms Request to APS application fails with the following error message in core.log on Management node: Jan 17 01:15:43.516 : DBG [aps-service:3414...
Sat, 18 Mar, 2023 at 8:06 PM