Published Solutions

Published solution Articles non internal

CP outage on attempt to access APS instance screen
Symptoms After the Odin Automation upgrade to 7.x, there is a recurring CP outage on any attempt to access APS application instance screens. PAU servi...
Thu, 23 Jan, 2020 at 1:58 AM
Problems with managing domains and APS resources after subscription transfer
Symptoms After transferring subscriptions between 2 accounts, domain registration subscriptions being among them, it becomes impossible to manage domains...
Wed, 5 Feb, 2020 at 9:21 PM
Office365: Errors might be faced on attempt to use the latest "Dynamics365DeploymentAssistant.2018.05" document
Symptoms and how to resolve them The following errors might be faced upon using the latest available Dynamics365DeploymentAssistant.2018.05 document with...
Thu, 23 Jan, 2020 at 1:58 AM
Office 365: "/checkAccount?accountId=..." request fails on Online Store subdomain form step.
Symptoms Office 365 Subdomain Form does not work in the Online Store. The following message could be found in browser console: {"Message":&q...
Thu, 23 Jan, 2020 at 1:58 AM
Office 365 provisioning issue: Either offer id is invalid or the country and/or locale en-US are not supported
Symptoms Sales Order fails with the following error: "message": "Either offer id 64168b63-4bcc-41e0-b5cb-7dc548977620 is invalid or...
Thu, 23 Jan, 2020 at 1:58 AM
Task "Upgrading resources of application 'G Suite'" fails. Permission denied.
Symptoms Task "Upgrading resources of application 'G Suite'" fails with error: Internal error: APSC: Upgrade to ver. 3.0-208 : resou...
Thu, 23 Jan, 2020 at 1:58 AM
WAP (Windows Azure Pack) APS Package End of Life
Ingram Micro Cloud is committed to providing high-quality and cost-effective solutions to our customers. As new technologies emerge, the demand for older pr...
Thu, 23 Jan, 2020 at 1:59 AM
VE hardware configuration could be changed below minimal limits
Symptoms Provider found several VEs, resource limits of which were set below minimal allowed by service template activation parameters. It was found that...
Thu, 23 Jan, 2020 at 1:59 AM
[Office365] readCSPAccounts.py fails: The underlying connection was closed: The connection was closed unexpectedly
Symptoms Script readCSPAccounts.py fails with the error after calling getImportDataForCustomers: ~# ./readCSPAccounts.py --o365APS2-app-instance-id=8 ...
Thu, 23 Jan, 2020 at 1:59 AM
This operation is invalid for the current VE state: RESTORE_FAILED
Symptoms VE has status RESTORE_FAILED in CP and when you try to stop or start this VE, the following error will be thrown: [IM] P60002: This operation...
Wed, 5 Feb, 2020 at 9:21 PM