Published Solutions

Published solution Articles non internal

The Key Points of Migration from Exchange Server 2010/2013 to Exchange Server 2016
This article describes the key points of migration from Exchange Server 2010/2013 to Exchange Server 2016. The general procedure of migration is depicted i...
Mon, 13 Apr, 2020 at 9:06 PM
It is possible to purchase unavailable domain name through UX1 for Customers
Symptoms After upgrade to OA 8.3, one may notice that UX1 for Customers allows purchasing domain names that are not available if a search is made with doma...
Fri, 17 Apr, 2020 at 1:27 PM
Billing Data Export report of type "With Every Invoice" misses a customer's order details
Symptoms A scheduled RDE report of type "With Every Invoice" lacks details from a customer's order. The missing details can be found in a on...
Fri, 17 Apr, 2020 at 2:54 PM
User password change not replicated to Exchange
Symptoms Service user's password changed from CCPv1/UX1 is not propagated to Active Directory and consequently to Exchange. However, corresponding tas...
Sat, 18 Apr, 2020 at 8:58 PM
APS request fails with "Cannot find service '***' in '***' package"
Symptoms It is not possible to perform resource modification (increase quantity, change name, etc.) of subscription based on APS application. The er...
Thu, 23 Apr, 2020 at 4:24 PM
Office 365 - Order fails with "The offer *** is not purchasable - Item *** referenced by line item 0 supports quantity range from *** to ***..."
Symptoms Sales or Upgrade order for Office 365 subscription fails with the following error: The order provisioning has failed. The last error - &qu...
Thu, 23 Apr, 2020 at 5:00 PM
Cloud Infrastructure Automation 18.0 Release 21
Pre-Prerequisites Fixed Issues Installation Procedure Help Resources Pre-Requisites This hotfix requires Odin Automation Premium 7.4 or later. ...
Thu, 23 Apr, 2020 at 10:46 PM
"Cleanup packages on host" task fails with IDP-related 'null'
Symptoms "Cleanup packages on host hosname.example.com" task fails with 'null' as output. In /var/log/pa/core.log on the Management...
Sat, 25 Apr, 2020 at 5:40 PM
Unlimited license count is shown as huge number in UX1
Symptoms Unlimited Office 365 license count is shown incorrectly in UX1. The value depicted is more than or equals to 500000. Cause Since Microsoft do...
Sat, 25 Apr, 2020 at 5:53 PM
Disc Space fee is incorrect on "Configure Hardware" screen
Symptoms UX1 > Cloud Servers > Any Server > Manage Server > Configure Hardware screen shows incorrect (free, for example) fee for Disk Space re...
Mon, 27 Apr, 2020 at 2:03 AM