Published Solutions

Published solution Articles non internal

Billing APS entities synchronization task hangs on resource collection
Symptoms Operations Automation periodic task "Billing APS entities synchronization" is not running and cannot be started causing multiple issues ...
Mon, 27 Apr, 2020 at 2:24 AM
How to abort running project in "Migration Manager"
Question Is it possible to abort a running project in Migration Manager? Answer It cannot be done without manual database intervention so contact Clou...
Mon, 27 Apr, 2020 at 6:25 AM
Exchange applications are in "Unknown" state in Control Panel
Symptoms Status of Exchange services (such as "ExchangeMailstore", "ExchangeAutodiscover", etc) for service node is represented as &...
Mon, 27 Apr, 2020 at 6:29 AM
Office 365 - Incorrect quantity (GB) is provisioned for subscription
Symptoms Customer placed order for a storage Microsoft offer with a big quantity (for example, 3 000 GB). However, different quantity is actually provis...
Mon, 27 Apr, 2020 at 6:45 AM
Subscription migration fails: Failed to copy web files for subscription
Symptoms Migration project fails with the following error message in the UI: Failed to copy web files for subscription '%subscription_name%': F...
Wed, 29 Apr, 2020 at 7:36 PM
Migration project is stuck in running state
Symptoms The migration project is stuck in `running` state. It is not possible to launch another project simultaneously. Cause The migration manage...
Wed, 29 Apr, 2020 at 9:00 PM
Domain sales order fails with "Platform error #error_code #1, extype_id #1, module_id #DnsZoneMutator"
Symptoms Sales order for domain registration fails with the following error: Platform error #error_code #1, extype_id #1, module_id #DnsZoneMutato...
Sat, 2 May, 2020 at 5:30 PM
CB 20.4.0 HOTFIX PLATFORM v6
Fixed Issues: OA-13823 The GET request with the customer's APS token returns subscription resources with non-zero limits only OA-13822 Special price...
Sat, 30 May, 2020 at 4:59 PM
CB 20.4.0 HOTFIX PUI v5
Fixed Issues: OA-13823 The GET request with the customer's APS token returns subscription resources with non-zero limits only Included from CB 20.4...
Sat, 30 May, 2020 at 4:56 PM
Azure CSP - Columns "ResellerCompanyName", "OdinAutomationResellerID" and "Tier2MpnId" are empty in reconciliation report
Symptoms Reconciliation report generated in Azure CSP instance ( Provider's Control Panel > Applications ->Azure Cloud Provider -> Select ...
Sun, 10 May, 2020 at 10:07 PM