Published Solutions

Published solution Articles non internal

Office 365 - Sales order fails with "The requested action is not allowed"
Symptoms Sales order for Office 365 subscription fails with the following error: The last error - "Service creation error: Platform error #er...
Sat, 23 May, 2020 at 9:50 PM
Azure NCE - Error "the trustAnchors parameter must be non-empty"
Symptoms Various operations related to Azure NCE application fail with the following error shown in UI: Error code: unknown_remote_error Error Cate...
Sun, 24 May, 2020 at 11:29 PM
Office 365 - Import fails with "The customer does not have active subscriptions in the Microsoft cloud" while the client has active subscriptions in Microsoft
Symptoms Attempt to collect import data using readCSPAccounts.py fails with the following error: Unable to prepare the import data because of error...
Mon, 25 May, 2020 at 6:30 AM
Office 365 - Cancellation order has been completed while subscription remained active in Microsoft
Symptoms Attempt to disable subscription fails with error on Microsoft side, for example: 2020-03-19 09:06:58,006 <2644> [ 138] ERROR flow...
Mon, 25 May, 2020 at 6:39 AM
OA 8.3.0 HOTFIX Web Cluster v1
Fixed Issues OA-12896 Resource usage collection on web servers does not work Obtaining This hotfix can be downloaded from here. Installation Use oa-u...
Mon, 25 May, 2020 at 10:00 PM
Brands menu setting load fails by the timeout
Symptoms It is not possible to open 'PCP > System > Settngs > Brands' menu neither from branding UI nor from MN UI. The load usually fai...
Wed, 27 May, 2020 at 12:57 PM
Cloud Infrastructure console is not opening: 502 proxy errror
Symptoms Cloud Infrastructure virtual environment console is not opening on the platform. The screen hangs for 5 minutes and returns the error message: ...
Wed, 3 Jun, 2020 at 12:51 PM
logfile tasks are failing with "No such file or directory (errno 2)"
## Symptoms Logparser-related tasks fail with an output below: Task name Remove logfile '/var/www/vhosts/5/136563/log/error_log' (1...
Tue, 16 Jun, 2020 at 12:56 PM
[Release Notes] Azure CSP NCE 1.3
What's New in This Release Bulk import of subscriptions. Learn more in Importing Multiple Azure Subscriptions at Once. UX1 for Resellers. Now, there...
Mon, 15 Jun, 2020 at 6:36 PM
Incorrect application tab is shown in UI for all APS applications after an upgrade to 8.3 or above
Symptoms On attempt to open tab of some APS application (Provider's Control Panel > Services > Applications) in UI, tab of other APS applicat...
Tue, 7 Jul, 2020 at 8:41 PM