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Published solution Articles non internal

CB 20.4.0 HOTFIX WebCluster v1
Fixed Issues OA-13216 Resource usage collection does not work on web servers running CloudLinux 6.9 Obtaining This hotfix can be downloaded from her...
Mon, 25 May, 2020 at 11:18 PM
WebHosting Plesk Branding tab throws exception
Symptoms It is not possible to open Operations > Services > WebHosting Plesk > Branding. It fails with the generic error message: An unexpected ...
Sat, 23 May, 2020 at 3:26 PM
Azure CSP - Usage is not collected for subscription because APS resource stuck in "aps:configuring" state
Symptoms Usage is not collected for Azure CSP subscription for several days. There are no failed tasks in task manager. It can be seen that APS ...
Sat, 23 May, 2020 at 8:33 PM
Azure CSP - Sales order fails with error "MPN Id *** is not a valid partner on record.For 1 tier transactions MPN Id is not allowed."
Symptoms Sales order for Azure CSP subscription fails with the following error message: APS Application Error: 500 Internal Server Error [800002] M...
Sat, 23 May, 2020 at 8:49 PM
Task "Synchronize resource usage for APS application instance *** (PACore)" fails after an upgrade to 8.3
Symptoms After an upgrade to Odin Automation 8.3, task "Synchronize resource usage for APS application instance *** (PACore)" fails with the f...
Sat, 23 May, 2020 at 9:34 PM
Office 365 - Sales order fails with "The requested action is not allowed"
Symptoms Sales order for Office 365 subscription fails with the following error: The last error - "Service creation error: Platform error #er...
Sat, 23 May, 2020 at 9:50 PM
Azure NCE - Error "the trustAnchors parameter must be non-empty"
Symptoms Various operations related to Azure NCE application fail with the following error shown in UI: Error code: unknown_remote_error Error Cate...
Sun, 24 May, 2020 at 11:29 PM
Office 365 - Import fails with "The customer does not have active subscriptions in the Microsoft cloud" while the client has active subscriptions in Microsoft
Symptoms Attempt to collect import data using readCSPAccounts.py fails with the following error: Unable to prepare the import data because of error...
Mon, 25 May, 2020 at 6:30 AM
Office 365 - Cancellation order has been completed while subscription remained active in Microsoft
Symptoms Attempt to disable subscription fails with error on Microsoft side, for example: 2020-03-19 09:06:58,006 <2644> [ 138] ERROR flow...
Mon, 25 May, 2020 at 6:39 AM
OA 8.3.0 HOTFIX Web Cluster v1
Fixed Issues OA-12896 Resource usage collection on web servers does not work Obtaining This hotfix can be downloaded from here. Installation Use oa-u...
Tue, 8 Sep, 2020 at 11:25 PM