Published Solutions

Published solution Articles non internal

It is not possible to place zero price order in UX1 when no payment method configured
Symptoms:     Reseller's customer is unable to place a zero price order (100% discount) in UX1 when no payment method configured to the customer's ...
Thu, 2 Apr, 2020 at 1:07 PM
Unable to remove domain: Error Could not remove APS entity
Symptoms An attempt to remove a domain failed with error: {'status': -1, 'error_message': 'Could not remove APS entity "http://p...
Mon, 6 Apr, 2020 at 5:03 AM
OA 8.3.0 HOTFIX Hosted Exchange and Linux Mail v1
This hotfix also requires OA 8.3.0 HOTFIX PLATFORM v15 Fixed issues OA-12018 Hosted Exchange subscriptions with more than 30k service users consume l...
Tue, 7 Apr, 2020 at 4:27 PM
OA 8.2.0 HOTFIX Hosted Exchange and Linux Mail v1
Fixed issues OA-12019 Hosted Exchange subscriptions with more than 30k service users consume large amount of memory which can lead to customer control pan...
Wed, 8 Apr, 2020 at 8:55 PM
Office 365 - Sales order fails due to inability to verify TXT record
## Symptoms Sales order for Office 365 subscription fails with the error: "Service Creation Failed: Platform error #error_code #-1, extype_id ...
Thu, 14 May, 2020 at 4:24 PM
The Key Points of Migration from Exchange Server 2010/2013 to Exchange Server 2016
This article describes the key points of migration from Exchange Server 2010/2013 to Exchange Server 2016. The general procedure of migration is depicted i...
Mon, 13 Apr, 2020 at 9:06 PM
It is possible to purchase unavailable domain name through UX1 for Customers
Symptoms After upgrade to OA 8.3, one may notice that UX1 for Customers allows purchasing domain names that are not available if a search is made with doma...
Fri, 17 Apr, 2020 at 1:27 PM
Billing Data Export report of type "With Every Invoice" misses a customer's order details
Symptoms A scheduled RDE report of type "With Every Invoice" lacks details from a customer's order. The missing details can be found in a one...
Fri, 17 Apr, 2020 at 2:54 PM
User password change not replicated to Exchange
Symptoms Service user's password changed from CCPv1/UX1 is not propagated to Active Directory and consequently to Exchange. However, corresponding task...
Sat, 18 Apr, 2020 at 8:58 PM
APS request fails with "Cannot find service '***' in '***' package"
Symptoms It is not possible to perform resource modification (increase quantity, change name, etc.) of subscription based on APS application. The er...
Thu, 23 Apr, 2020 at 4:24 PM