Published Solutions

Published solution Articles non internal

Packages upgrade during hotfix installation fails with "Internal error: HTTP POST to 'https://192.168.0.10:8352/process' failed: timeout expired"
Symptoms The following error is shown during hotfix installation on action related to packages upgrade/installation: 2020-06-12 06:41:21.680 [WARNI...
Sat, 13 Jun, 2020 at 2:42 PM
HOTFIX OpenJDK RHEL6 11.28.7
Fixed issues DO-13473 Issue Summary: 20.4, 8.3, and 8.2 repositories has the outdated OpenJDK version. Fix Description: The OpenJDK package version...
Wed, 17 Jun, 2020 at 5:37 PM
Office 365 - Order for trial subscription fails with "The offer *** is not purchasable - Availability *** referenced by line item 0 does not support billing cycle 'Monthly'"
Symptoms Customer tries to purchase trial Office 365 subscription. Task "Provisioning "Tenant" for APS application Office 365" fails...
Sat, 20 Jun, 2020 at 5:42 PM
Azure NCE - Sales order fails with "Date of agreement cannot be greater than the current date"
Symptoms Provisioning of sales order for Azure NCE subscription fails with the following error in /usr/local/azure-nce/log/azure-nce.log log file on the...
Thu, 24 Sep, 2020 at 9:52 PM
Azure CSP - Customers are overbilled after an upgrade to 7.7.1/8.0
Symptoms While comparing reconciliation report generated in Odin Automation/CloudBlue Commerce platform (Provider's Control Panel > Applications...
Fri, 31 Jul, 2020 at 9:34 PM
"General" tab of APS 1.2 instance is opened with "java.lang.NullPointerException"
Symptoms The following error message is represented in UI on attempt to open "General" tab of instance based of APS 1.2 application (Provider&...
Thu, 25 Jun, 2020 at 1:09 PM
[Release Notes] Azure CSP 1.3.1
What's New in This Release The Azure Cost Management and Billing service is now enabled for subscriptions by default. Azure NCE no longer removes no...
Tue, 30 Jun, 2020 at 11:00 PM
Not possible to place an order for a plan switch: Resource type #XXX does not exist..
Symptom It is not possible to place a new order for a subscription plan switch using a Provider/Reseller Control Panel or CCPv1. An error message is sho...
Sat, 4 Jul, 2020 at 6:35 AM
Microsoft 365 - Link on "Correct Microsoft 365 Account Contact Data" screen redirects to user screen instead of company profile
Symptoms There is a following link on Correct Microsoft 365 Account Contact Data screen: You can change your account contact data here This link redi...
Tue, 14 Jul, 2020 at 1:50 PM
Microsoft 365 - Customer's service stuck in "Preparing your service. It might take a few minutes to complete."
Symptoms Message "Preparing your service. It might take a few minutes to complete." is represented when customer tries to access Microsoft 365...
Tue, 14 Jul, 2020 at 8:41 PM