Published Solutions

Published solution Articles non internal

Not possible to place an order for a plan switch: Resource type #XXX does not exist..
Symptom It is not possible to place a new order for a subscription plan switch using a Provider/Reseller Control Panel or CCPv1. An error message is sho...
Sat, 4 Jul, 2020 at 6:35 AM
Microsoft 365 - Link on "Correct Microsoft 365 Account Contact Data" screen redirects to user screen instead of company profile
Symptoms There is a following link on Correct Microsoft 365 Account Contact Data screen: You can change your account contact data here This link redi...
Tue, 14 Jul, 2020 at 1:50 PM
Microsoft 365 - Customer's service stuck in "Preparing your service. It might take a few minutes to complete."
Symptoms Message "Preparing your service. It might take a few minutes to complete." is represented when customer tries to access Microsoft 365...
Tue, 14 Jul, 2020 at 8:41 PM
Cloud Infrastructure Automation 18.0 Release 25
Pre-Prerequisites Fixed Issues Installation Procedure Help Resources Pre-Requisites This hotfix requires Odin Automation Premium 7.4 or later. ...
Fri, 24 Jul, 2020 at 12:30 AM
[Release Notes] Azure CSP 1.4
What's New in This Release Azure CSP NCE 1.4 brings the following additions and enhancements: Partners can transfer from Azure CSP 7.x to Azure CSP ...
Tue, 15 Sep, 2020 at 3:00 PM
Azure NCE - Sales order fails with error "Several availabilities are returned"
Symptoms Sales order for "Azure NCE" subscription fails with the following error: '400 Bad Request' received from 'POST https...
Thu, 24 Sep, 2020 at 9:56 PM
APS-related operations fail with error "Unknown property '***'"
Symptoms Various APS-related operations fail with the error like this one in core.log: Aug 4 10:46:36.201 : DBG [aps-service:34868 aps-service-task-2...
Wed, 5 Aug, 2020 at 4:45 PM
Platform outage due to "AMQ222010: Critical IO Error, shutting down the server"
Symptoms Platform became unavailable, not possible to login to control panel. In core.log, it can be seen that any task execution fails with the foll...
Sat, 15 Aug, 2020 at 2:14 AM
Revoked delegated service plan purchasable using RestAPI
Symptoms A reseller can purchase a subscription for the customer based on the plan which is revoked from the list of delegated plans. Steps to reproduce ...
Sat, 15 Aug, 2020 at 4:06 AM
Unprovisioning "WebConfigurationApache" task fails: Resource with UID not found
Symptoms WebHosting Plesk Unprovisioning of resource %UUID% of type 'WebConfigurationApache' (WebConfigurationApache) for APS application 'W...
Mon, 17 Aug, 2020 at 12:53 PM