Published Solutions

Published solution Articles non internal

Azure NCE - Verification of imported subscription fails with "Tenant was already imported as external"
Symptoms Partner or reseller imported customer's subscription. Attempt to send verification instruction (Control Panel > Azure Reseller/Partner (...
Sat, 5 Sep, 2020 at 12:36 AM
CB 20.4.0 HOTFIX APS Init Wizard v3
This hotfix also requires CB 20.4.0 HOTFIX PLATFORM v31 Fixed Issues OA-18101 It was impossible to configure Volume Pricing and Rating Engine from th...
Thu, 26 Nov, 2020 at 6:10 PM
OA 8.3.0 HOTFIX SAML Server v1
Fixed Issues OA-15572 Platform upgrade failed if the saml-server module is installed Obtaining This hotfix can be downloaded from here. Installatio...
Tue, 8 Sep, 2020 at 11:30 PM
Not possible to hide prices on the "Buy More" tile of the Microsoft 365 licenses screen in UX1
Symptoms Following the steps described in Hiding Prices in UX1 for Customers, a user is still able to see prices on the "Buy More" tile when mana...
Sat, 12 Sep, 2020 at 11:23 PM
Microsoft 365 - Sales order fails with error "Value cannot be null. Parameter name: resourceId"
Symptoms Sales order for Microsoft 365 subscription fails with the following error: The last error - "Service Creation Failed: Platform error #error...
Tue, 15 Sep, 2020 at 7:50 PM
[Release Notes] Azure CSP NCE 1.5
What's New in This Release Azure CSP NCE 1.5 brings the following additions and enhancements: To comply with the financial regulations of Russia, Hun...
Thu, 1 Oct, 2020 at 12:03 AM
CloudBlue Support Ticket Creation Web Form v. 2.0 Release notes
Description On 16 October CloudBlue releases the new web form for Support ticket creation. This web form has significant improvements over the previous on...
Sat, 17 Oct, 2020 at 5:02 PM
Replacing the Banner in the Customer Sign-Up Form of the Public Marketplace
After you upgrade to CloudBlue Commerce 20.5 or install the hotfix 20.4 v.21, a customer sign-up form becomes available with a blue banner in the left sideb...
Thu, 8 Oct, 2020 at 10:35 PM
Virtual Machine backups fail: PRL_ERR_AUTHENTICATION_FAILED
Symptoms All backup operations fail on a particular backup node.  The following error message could be found in /var/log/pa/vps.vm2vf.log on the affect...
Sun, 11 Oct, 2020 at 5:10 PM
[Azure CSP] - "RESTEASY004655: Unable to invoke request" error in PCP - "SSLHandshakeException: Received fatal alert: certificate_unknown" error
Symptoms 1. On an attempt to open the "Price List" or "Configuration" tab for Azure CSP Instance, the following error appear in PCP: R...
Thu, 29 Oct, 2020 at 5:54 PM