Published Solutions

Published solution Articles non internal

Odin Service Automation: General Information, Common Problems and Troubleshooting
Operations Automation (OA) OSA 6.0 documentation OA 5.5 documentation Supported third-party products Supported Microsoft Windows Updates ...
Fri, 11 Dec, 2020 at 4:27 AM
End-Customer Marketplace Home page Setup Page Not loading for UX1 Marketplace 5.3.695
Symptoms Page keep loading when accessing to Reseller UX1 > Sales Channel > Home page > End-Customer Marketplace: Using browser debugger ...
Thu, 9 Dec, 2021 at 2:12 AM
Office 365 operations fail: No service namespace named was found in the data store
Symptoms Various Office 365 operations, such as new domain creation, synchronization and so on, fail with the error as below: AADSTS90002: No serv...
Fri, 11 Dec, 2020 at 4:28 AM
[APS Hostopia] How to import Hostopia subscription into CloudBlue Commerce?
Question Is it possible to import Hostopia subscription into CB Commerce platform once Subscription is already created from the Hostopia side? Answer ...
Wed, 9 Jun, 2021 at 4:31 PM
Domain transfer order failed. An authorization key is required.
Symptoms Domain transfer order fails. In Service Status History of corresponding subscription there is following record: Registrar declined request fo...
Fri, 11 Dec, 2020 at 4:29 AM
Lync Server 2013 Hosting Pack Integration 4.5
Release Notes Full release notes can be downloaded here. Dependencies and Pre-Requisites The Microsoft Lync Server 2013 Hosting Pack Integra...
Fri, 11 Dec, 2020 at 4:30 AM
Install PA agent on node in 5.5 with unhandled c++ exception
Symptoms Task "Install PA agent on node" fails during Windows node registration in POA: Last execution output system exception, ID 'I...
Fri, 11 Dec, 2020 at 4:30 AM
After OA 5.5.7 update tasks to configure permissions on WSH failed
Symptoms Task for windows shared hosting provisioning fails with the error: Task ID 12692799 Queue name domain_service122905 Task name Conf...
Fri, 11 Dec, 2020 at 4:31 AM
Cloud Infrastructure Automation 18.0 Release 31
Pre-Prerequisites Fixed Issues Installation Procedure Help Resources Pre-Requisites This hotfix requires: Odin Automation Premium 7.4, or lat...
Fri, 11 Jun, 2021 at 4:38 PM
[Azure CSP] "Synchronize resource usage" task fails with an error "The tenant unexpectedly disappeared from the database
Symptoms Periodic task "Synchronize resource usage for APS application instance #XXXX (Azure Cloud Solution Provider)" fails with an exception: ...
Wed, 16 Jun, 2021 at 7:21 PM