Published Solutions

Published solution Articles non internal

How to compact a ploop container manually?
Symptoms Ploop container consumes significantly more disk space on the server, than the data size inside it: [root@vz ~]# du -h /vz/private/101/root.h...
Wed, 13 Apr, 2022 at 6:49 PM
How to drop Urchin before upgrade to Odin Automation Premium 7.0
Urchin service is not supported beginning from Odin Automation Premium 7.0 and it will be removed during the upgrade In order to prepare for upgrade to O...
Wed, 13 Apr, 2022 at 6:49 PM
Relationship between Connect Adapter and PLM (Product Lifecycle Manager)
Questions How do I know if a product works via Connect Adapter or via PLM? Can I use both at the same time?  Can one affect another? Answer A pro...
Thu, 28 Apr, 2022 at 6:13 PM
[M365 NCE PLM] Dropdown menu "Please choose the special qualification that the customer is eligible for" is not visible
Symptoms On attempt to place a new Sales Order with "Create a new Microsoft account" or "Use an existing Microsoft account", the pa...
Wed, 4 May, 2022 at 7:40 PM
[PLM] Import PPR file is failed "Unexpected error while parsing configuration"
Symptoms In an attempt to import PPR file for Inhouse Product, an error occurs: "Unexpected error while parsing configuration" with an err...
Thu, 19 May, 2022 at 9:56 PM
[PLM] PPR Import is failed with an error "Default service template not found for owner account 1"
Symptoms On attempt to import a PPR file for Inhouse Product application, the process is failed with an error Default service template not found for ow...
Fri, 20 May, 2022 at 8:55 PM
Suspending Hostopia subscription fails with "ERR:get AccountID error."
Symptoms A task to suspend service in Hostopia fails with error like below: Caused by: com.parallels.pa.service.aps.api.APSEndpointExecutionException: ...
Fri, 20 May, 2022 at 7:31 PM