Published Solutions
Published solution Articles non internal
In CloudBlue Commerce version 21.7, the Bill for Subscriptions that are on hold functionality of Credit Terms has been discontinued. If this new BSS beh...
Wed, 15 Jun, 2022 at 4:41 PM
Symptoms On attempt to import a PPR file for Inhouse Product application, the process is failed with an error Default service template not found for ow...
Fri, 20 May, 2022 at 8:55 PM
Symptoms A task to suspend service in Hostopia fails with error like below: Caused by: com.parallels.pa.service.aps.api.APSEndpointExecutionException: ...
Fri, 20 May, 2022 at 7:31 PM
Symptoms I have included Acronis resources into the Microsoft NCE PLM plan, but after provisioning, the Acronis tile is not available in the UX1. C...
Fri, 27 May, 2022 at 6:33 PM
Symptoms Change order for Microsoft365 NCE plan switch fails with an error Downsizing licenses is not allowed in transitions. The new quantity (X) must be...
Wed, 1 Jun, 2022 at 12:01 AM
Introduction In RDE version 3.7.39, privileges have been introduced to give resellers the opportunity to restrict access to charts and to all analytics for...
Wed, 15 Jun, 2022 at 11:05 PM
Symptoms When trying to download a problem report in Billing > System > Logs > Problem Reports on CloudBlue Commerce version 21.0 and above, the p...
Tue, 18 Oct, 2022 at 5:44 PM
Symptoms Attempt to purchase the particular NCE product in Reseller UX1 marketplace fails with an error: Following error occurred:java.lang.NullPointer...
Wed, 29 Jun, 2022 at 3:10 PM
Symptoms Sales Order hangs in Long Running Operation from the CloudBlue Commerce side, while the PR-cancelation request hangs in CB Connect side with an er...
Wed, 13 Jul, 2022 at 10:27 PM
This article contains information about various problems that can occur during the use of the Microsoft 365 CSP to NCE (Connect) migration script. Err...
Tue, 31 Jan, 2023 at 5:13 AM