Published Solutions

Published solution Articles non internal

Upgrading CloudBlue Commerce from 20.5 to 21.x: Prechecks for CloudBlue Commerce Databases Are Not Completed Successfully due to Failed Tasks "Periodic check for certificates statuses" in BSS
Symptoms Prechecks that you perform for your CloudBlue Commerce databases with the db_precheck.py script cannot be successfully completed because there are...
Thu, 11 Aug, 2022 at 9:34 PM
[BA][TAX] Unable to place an order in UX1 due to "Plug-in is not configured."
Symptoms Upon placement of order in UX1, the error "Unable to complete the operation, please cancel and try again later" will be prompted to the ...
Fri, 26 Aug, 2022 at 10:09 PM
Hide Ingram Micro copyright on CP login screen
Symptoms Ingram Micro copyright are shown on CP login screen after license update. Example: Cause hide_parallels_copyrights license property not sy...
Thu, 8 Sep, 2022 at 1:52 PM
[PLM] inhouse-products UPGRADE FAILED: Service "camunda-rest" is invalid: spec.ports[0].nodePort: Forbidden: may not be used when `type` is 'ClusterIP'
Symptoms Tried to update inhouse-products to version 1.4.186 but the update failed with the following error: [root@osscore ~]# helm upgrade inhouse-produ...
Sat, 17 Sep, 2022 at 3:59 AM
AWS APS End-of-Life Notification
As CloudBlue Connect continues to be the platform that powers ISV integration, we have made the strategic decision to End-of-Life (EOL) all released version...
Tue, 20 Sep, 2022 at 1:35 PM
Can't import PPR in PLM for Software Subscriptions
Symptoms When importing xls PPR for NCE PLM products, there is an error: "Failed to parse column 'com.odin.platform.excel.ejb.excelwizard....
Sat, 4 Feb, 2023 at 1:04 AM
[PLM] Following products were not found for account #1
Symptoms Importing new PPR file the following error shows up in provider UX1: Following products were not found for account #1: Power Apps per app ...
Fri, 2 Dec, 2022 at 6:23 PM
[Connect] Import existing Microsoft subscription based on a PLM Plan
Symptoms When a subscription based on a PLM Plan is in terminated status in CB Commerce side, with no provisioning pending task, but in CB Connect side ...
Sat, 4 Feb, 2023 at 1:01 AM
Domain CAA record added on PowerDNS server not propagated globally
Symptoms A CAA record was added to a domain either through UX1 by the owner of the domain or through PCP by Provider. Example: Domain name Flag ...
Sun, 9 Oct, 2022 at 8:39 AM
Disable old login URL with no MFA
Question Provider is asking on how to disable login without MFA at https://{customer url}/servlet/Turbine/frm/single/ ? Answer Access can be disabl...
Thu, 20 Oct, 2022 at 11:27 PM