Published Solutions

Published solution Articles non internal

[Azure NCE] Billing order is not generated for subscription. Default margin configuration not found for service plan.
Symptoms Billing Order is not generated for Azure NCE subscription even if usage file is accepted from CloudBlue Connect. Services > Usage Reports menu...
Mon, 18 Jul, 2022 at 7:54 PM
Product Inventory is missing different items
Symptoms Some Service Plans are missing from Product Inventory. Cause Product Inventory misconfiguration. A particular resource has a different cost (r...
Mon, 18 Jul, 2022 at 11:11 PM
Upgrading CloudBlue Commerce from 20.5 to 21.x: oss-init-job Pods Fail with the "Wrong number of applications to upgrade" Error
Symptoms When upgrading your CloudBlue Commerce installation from version 20.5 to version 21.x, oss-init-job Pods fail with the "Wrong number of appli...
Thu, 4 Aug, 2022 at 2:54 PM
G-Suite - New subscriptions and transfer domain - transferKey Forbidden
Symptom If the "transfer domain" option is chosen while purchasing a G-Suite subscription, the following error appears in the UX1 Customer Con...
Mon, 25 Jul, 2022 at 1:00 PM
[21.6] Order flow "RB", "AD","CT", "TW", "TP", "TS", "TF"
Symptoms Cancellation orders were stuck in "Checking provisioning conditions" status.  Cause The CF order type in the provided order flow has...
Sat, 30 Jul, 2022 at 5:47 AM
Cloud Infrastructure Automation 18.0 Release 36
Pre-Prerequisites Fixed Issues Installation Procedure Help Resources Pre-Requisites This hotfix requires: Odin Automation Premium 7.4, or lat...
Tue, 16 Aug, 2022 at 8:42 PM
Upgrading CloudBlue Commerce from 20.5 to 21.x: Prechecks for CloudBlue Commerce Databases Are Not Completed Successfully due to Failed Tasks "Periodic check for certificates statuses" in BSS
Symptoms Prechecks that you perform for your CloudBlue Commerce databases with the db_precheck.py script cannot be successfully completed because there are...
Thu, 11 Aug, 2022 at 9:34 PM
[BA][TAX] Unable to place an order in UX1 due to "Plug-in is not configured."
Symptoms Upon placement of order in UX1, the error "Unable to complete the operation, please cancel and try again later" will be prompted to the ...
Fri, 26 Aug, 2022 at 10:09 PM
Hide Ingram Micro copyright on CP login screen
Symptoms Ingram Micro copyright are shown on CP login screen after license update. Example: Cause hide_parallels_copyrights license property not sy...
Thu, 8 Sep, 2022 at 1:52 PM
[PLM] inhouse-products UPGRADE FAILED: Service "camunda-rest" is invalid: spec.ports[0].nodePort: Forbidden: may not be used when `type` is 'ClusterIP'
Symptoms Tried to update inhouse-products to version 1.4.186 but the update failed with the following error: [root@osscore ~]# helm upgrade inhouse-produ...
Sat, 17 Sep, 2022 at 3:59 AM