Published Solutions
Published solution Articles non internal
Symptoms Importing new PPR file the following error shows up in provider UX1: Following products were not found for account #1: Power Apps per app ...
Fri, 2 Dec, 2022 at 6:23 PM
Symptoms When a subscription based on a PLM Plan is in terminated status in CB Commerce side, with no provisioning pending task, but in CB Connect side ...
Thu, 26 Oct, 2023 at 11:08 PM
Symptoms Reseller trying to access the "Partial Upgrade Tool" in Operations : Error : RequestError: Unable to load /aps/2/res...
Tue, 14 Feb, 2023 at 6:11 PM
Symptoms A CAA record was added to a domain either through UX1 by the owner of the domain or through PCP by Provider. Example: Domain name Flag ...
Sun, 9 Oct, 2022 at 8:39 AM
Question Provider is asking on how to disable login without MFA at https://{customer url}/servlet/Turbine/frm/single/ ? Answer Access can be dis...
Tue, 30 May, 2023 at 6:49 PM
Question What are the changes/impact to the subscriptions after synchronization in OA > Service templates > WHP ST > Synchronization? The q...
Fri, 21 Oct, 2022 at 9:50 AM
Symptoms For a newly created Reseller, from UX1 CP a Reseller Authorization is pending for a NCE product and shows status Updating: Cause Ther...
Fri, 18 Nov, 2022 at 11:39 PM
Symptoms Some users are unable to change their passwords in UX1. They get an error: Can't update idp user password 'null' Password also ca...
Mon, 13 Feb, 2023 at 9:41 PM
Cause CloudBlue Commerce installations can have C++ plugins deployed. Starting from CloudBlue Commerce 21.0, these plugins are no longer supported. Before ...
Thu, 3 Nov, 2022 at 6:50 PM
Symptoms In Coudblue Commerce 20.5 and 21.0, change orders can get stuck in the "Waiting for acceptance of the Terms and Conditions" status. ...
Thu, 28 Sep, 2023 at 1:06 AM