Published Solutions
Published solution Articles non internal
In CloudBlue Commerce 21.7, the rules changed on how the next billing date is calculated for a subscription. This means that after the upgrade to 21.7 or la...
Thu, 1 Dec, 2022 at 7:41 PM
Symptoms We get the following errors when trying to change a password and use the system password generator. - The password should have more special ch...
Thu, 10 Nov, 2022 at 7:33 PM
Symptoms We have set some values for these system properties under Settings: - Maximum authentication attempts before locking user = 2 - Failed login ...
Sun, 20 Nov, 2022 at 6:05 PM
Symptoms Vendor Google Inc reject a purchase request PR-XXXX-XXXX-XXX-001 in CB connect side with the following statement: The purchase request PR-XXX...
Sat, 4 Feb, 2023 at 12:55 AM
Symptoms Sales order for domains fails with the following error after stuck in "Provisioning in Progress" for some time: Service Creation Timeou...
Sat, 4 Feb, 2023 at 12:53 AM
Question Let's suppose that user is locked using the IdP module. If user is locked, we need to understand where can we check the status and how do we u...
Sun, 20 Nov, 2022 at 7:09 PM
Symptoms Billing Order was generated for a Connect based or PAYG subscription without SKU. Cause 1. Ensure that this is not due to: https://clou...
Mon, 19 Jun, 2023 at 4:02 PM
Official documentation for End of life versions: Odin Automation 5.5; Odin Automation 6.0; Odin Automation 7.0; Odin Automation 7.1; Odin Automatio...
Wed, 30 Nov, 2022 at 1:16 PM
Symptoms You can get frequent alerts from CloudBlue Commerce monitoring system (for example, Prometheus) similar to these: re_adapter_bill value exceeds t...
Thu, 15 Dec, 2022 at 11:53 PM
Symptoms Customer is using external mail relay server without authentication. Checking the configuration on bss-scheduler pod /usr/local/bm/conf/AMAIL-...
Thu, 16 Mar, 2023 at 6:47 PM