CloudBlue Technical Support

As CloudBlue Connect continues to be the platform that powers ISV integration, we have made the strategic decision to End-of-Life (EOL) all released version...

Symptoms When importing xls PPR for NCE PLM products, there is an error: "Failed to parse column 'com.odin.platform.excel.ejb.excelwizard.E...

Symptoms Importing new PPR file the following error shows up in provider UX1: Following products were not found for account #1: Power Apps per app ...

Symptoms When a subscription based on a PLM Plan is in terminated status in CB Commerce side, with no provisioning pending task, but in CB Connect side ...

Symptoms Reseller trying to access the "Partial Upgrade Tool" in Operations : Error : RequestError: Unable to load /aps/2/res...

Symptoms A CAA record was added to a domain either through UX1 by the owner of the domain or through PCP by Provider. Example: Domain name Flag ...

Question Provider is asking on how to disable login without MFA at https://{customer url}/servlet/Turbine/frm/single/ ? Answer Access can be dis...

Question What are the changes/impact to the subscriptions after synchronization in OA > Service templates > WHP ST > Synchronization? The q...

Symptoms For a newly created Reseller, from UX1 CP a Reseller Authorization is pending for a NCE product and shows status Updating: Cause Ther...

Symptoms After update the platform to 21.7, the External Catalog in the Portfolio is no loading in the Provider UX1 with the error in the browser: &qu...