Published Solutions

Published solution Articles non internal

Can't download file for ConnectWise mapping
Symptoms In UX1 CP for any Reseller with PSA integrations activated, when trying to Download the template .xlsx file from 'MAP using file' menu:...
Thu, 22 Dec, 2022 at 5:18 PM
Report usage data task failed with PKIX error
Symptoms Several task (Report microservice usage data, Report usage data) that sent usage data to report.cloudble.com/post failed with error below in task ...
Wed, 28 Dec, 2022 at 12:41 AM
FEA_NCE_PROMO enabled but not working
Symptoms FEA_NCE_PROMO is configured in the platform but the promotion is not showing up on the checkout screen. More information about configuring promoti...
Mon, 2 Jan, 2023 at 4:13 PM
re_adapter_bill and re_adapter_rate rule trigger threshold is too low
Symptoms Alert re_adapter_bill are frequently fired by Prometheus to Zabbix. On Zabbix web frontend problems section, the triggered problems has a fixed t...
Fri, 3 Mar, 2023 at 12:24 PM
OSS 21.9 post-upgrade actions
Right after the upgrade of OSS component to version 21.9, you need to take the following steps. On a computer with access to Kubernetes cluster where y...
Fri, 13 Jan, 2023 at 5:53 PM
BSS version discrepancy between Helm and PCP
Symptoms In same cases there exits a discrepancy between the BSS version deployed and the BSS application showing in UI. For example, checking with hel...
Fri, 13 Jan, 2023 at 11:09 PM
A reseller UX1 Marketplace tiles are all empty
Symptoms Go to a reseller UX1 > Marketplace > Click on a tile > the page returns "No plans available" error. Example: Replicating...
Tue, 24 Jan, 2023 at 11:11 AM
Orders are Approved or Scheduled in Connect but not processed in Commerce
Symptoms Scheduled orders are not showing as processed in Commerce even when they have gone through Connect. Also, the status in Commerce is 'Activa...
Wed, 25 Jan, 2023 at 7:51 PM
Partial upgrade request stuck in the IN_PROGRESS_NONE_LO_NONE status
Symptoms Partial upgrade requests to an existing subscription could stuck in the IN_PROGRESS_NONE_LO_NONE status. Cause The reason causing this issue ...
Tue, 31 Jan, 2023 at 6:40 PM
Issue placing an order in UX1 - New Experience
Symptoms From UX1 for reseller with New Experience activated is not possible to place and order. It stops and spins after step "Reseller Options&qu...
Mon, 6 Feb, 2023 at 5:10 PM