Published Solutions
Published solution Articles non internal
Symptoms Some users are unable to change their passwords in UX1. They get an error: Can't update idp user password 'null' Password also ca...
Mon, 13 Feb, 2023 at 9:41 PM
Cause CloudBlue Commerce installations can have C++ plugins deployed. Starting from CloudBlue Commerce 21.0, these plugins are no longer supported. Before ...
Thu, 3 Nov, 2022 at 6:50 PM
Symptoms In Coudblue Commerce 20.5 and 21.0, change orders can get stuck in the "Waiting for acceptance of the Terms and Conditions" status. ...
Wed, 26 Oct, 2022 at 4:59 PM
In CloudBlue Commerce 21.7, the rules changed on how the next billing date is calculated for a subscription. This means that after the upgrade to 21.7 or la...
Thu, 1 Dec, 2022 at 7:41 PM
Symptoms We get the following errors when trying to change a password and use the system password generator. - The password should have more special ch...
Thu, 10 Nov, 2022 at 7:33 PM
Symptoms We have set some values for these system properties under Settings: - Maximum authentication attempts before locking user = 2 - Failed login ...
Sun, 20 Nov, 2022 at 6:05 PM
Symptoms Vendor Google Inc reject a purchase request PR-XXXX-XXXX-XXX-001 in CB connect side with the following statement: The purchase request PR-XXX...
Sat, 4 Feb, 2023 at 12:55 AM
Symptoms Sales order for domains fails with the following error after stuck in "Provisioning in Progress" for some time: Service Creation Timeou...
Sat, 4 Feb, 2023 at 12:53 AM
Question Let's suppose that user is locked using the IdP module. If user is locked, we need to understand where can we check the status and how do we u...
Sun, 20 Nov, 2022 at 7:09 PM
Symptoms Billing Order was generated for a Connect based subscription without SKU. Cause 1. Check if this is not your case https://cloudblue.freshdesk...
Thu, 17 Nov, 2022 at 9:56 PM