Published Solutions

Published solution Articles non internal

Error during Azure usage file upload - More than one subscription with 'XYZ' asset_recon_id is detected.
Symptoms An attempt to upload a usage file in OA CP fails with the error like this: More than one subscription with '86eb06ae-334f-471b-ca19-51581...
Fri, 6 Oct, 2023 at 3:30 AM
Change Financial Information shows Access Denied
Symptoms Try to edit the Financial Information from Customer / Reseller shows error message in CP Access Denied: In billing logs we can see fol...
Thu, 23 Mar, 2023 at 5:38 PM
[How To] Disable linking domain on order purchase screen.
Symptoms Upon placing sales order from UX1 for some product that require domain ID, there is a step that requires customer to or not to Link a Domain. ...
Mon, 27 Mar, 2023 at 10:15 PM
Cancellation Order stuck in LRO
Symptoms It is placed Cancellation Order, the PR request in Connect is completed and subscription is Terminated in Operations side of Commerce, but the ...
Tue, 28 Mar, 2023 at 6:12 PM
Cancellation request is not sent to Connect
Symptoms The customer canceled PLM based NCE subscription. The cancellation order and task from the Operations side were successfully completed. But the ca...
Thu, 30 Mar, 2023 at 11:47 PM
Rating Engine call error: HTTP server returns error with code 500: zone
Symptoms Try to switch service plan to new service plan with same parameters shows an error 'Rating Engine call error: HTTP server returns error wit...
Tue, 4 Apr, 2023 at 10:27 PM
Wrong charges for downsize after upsize within 24 hours after purchase
Symptoms Incorrect charges are being applied to customers who downsize their NCE subscriptions within 24 hours after upsizing them. This issue is associate...
Wed, 5 Apr, 2023 at 4:14 PM
[Rating Engine] Multiple details created for Change Order
Symptoms When an upgrade/downgrade order was placed, several details was seen generated for this order; refund for the previous period on old price, fee fo...
Tue, 11 Apr, 2023 at 7:23 PM
Subscription name is not changed on switch plan
Symptoms Subscription has custom name, then it is switched to different Service Plan but subscription name is still the same prior the switch plan. ...
Wed, 12 Apr, 2023 at 5:06 PM
Spot Pricing not exist for Tiered Prices
Symptoms The value of the column Customer Price is not adjustable if pricing is tiered.  Cause The value of the column Customer Price/Discounted C...
Wed, 12 Apr, 2023 at 8:43 PM