Published Solutions
Published solution Articles non internal
Symptoms An attempt to upload a usage file in OA CP fails with the error like this: More than one subscription with '86eb06ae-334f-471b-ca19-51581...
Fri, 6 Oct, 2023 at 3:30 AM
Symptoms Try to edit the Financial Information from Customer / Reseller shows error message in CP Access Denied: In billing logs we can see fol...
Thu, 23 Mar, 2023 at 5:38 PM
Symptoms Upon placing sales order from UX1 for some product that require domain ID, there is a step that requires customer to or not to Link a Domain. ...
Mon, 27 Mar, 2023 at 10:15 PM
Symptoms It is placed Cancellation Order, the PR request in Connect is completed and subscription is Terminated in Operations side of Commerce, but the ...
Tue, 28 Mar, 2023 at 6:12 PM
Symptoms The customer canceled PLM based NCE subscription. The cancellation order and task from the Operations side were successfully completed. But the ca...
Thu, 30 Mar, 2023 at 11:47 PM
Symptoms Try to switch service plan to new service plan with same parameters shows an error 'Rating Engine call error: HTTP server returns error wit...
Tue, 4 Apr, 2023 at 10:27 PM
Symptoms Incorrect charges are being applied to customers who downsize their NCE subscriptions within 24 hours after upsizing them. This issue is associate...
Wed, 5 Apr, 2023 at 4:14 PM
Symptoms When an upgrade/downgrade order was placed, several details was seen generated for this order; refund for the previous period on old price, fee fo...
Tue, 11 Apr, 2023 at 7:23 PM
Symptoms Subscription has custom name, then it is switched to different Service Plan but subscription name is still the same prior the switch plan. ...
Wed, 12 Apr, 2023 at 5:06 PM
Symptoms The value of the column Customer Price is not adjustable if pricing is tiered. Cause The value of the column Customer Price/Discounted C...
Wed, 12 Apr, 2023 at 8:43 PM