Published Solutions

Published solution Articles non internal

Add a proxy into a specific yum repository
Question How to make a certain yum repository uses a proxy without changing the global yum configuration /etc/yum.conf or affecting other yum repository. ...
Tue, 9 May, 2023 at 9:32 AM
Creating subdomain in UX1 throw NullPointerException error
Symptoms When trying to add subdomain in UX1, user presented with NullPointerException in the "Add subdomain" popup. Checking /var/log/pa/cor...
Tue, 9 May, 2023 at 5:05 PM
NCE subscription error "ASE_001 - This asset has no template linked to it"
Symptoms In UX1 the error can be seen upon clicking on Microsoft 365 subscription tab: ASE_001 - This asset has no template linked to it Cause O...
Tue, 9 May, 2023 at 10:35 PM
Problems contacting with the Adobe API
Symptoms On an attempt to transfer an existing Adobe subscription and after clicking on the button 'VALIDATE VIPS', the following error message app...
Wed, 10 May, 2023 at 7:06 PM
Tranfer Account Order get stuck in "Validate Failed" status: No Fees found in BSS DB
Symptoms Transfer Account Order gets stuck and does not progress in the CBC Control Panel for RE-1.16.3271 : When trying to validate the order thi...
Mon, 15 May, 2023 at 3:22 PM
[RDE] AR report fails with “No 'aps' node found in request” error
Symptoms Generate a “.json” file as per the example: # cat ardocm.json { "type": http://www.odin.com/rde/report-template/1.5 }, "commonN...
Mon, 15 May, 2023 at 10:07 PM
Can I use XMLRPC in CBC v21?
Question Can I still use XMLRPC in CloudBlue Commerce v21. Answer XMLRPC was considered to be deprecated since CBC v20.4, which is why there is no off...
Wed, 6 Sep, 2023 at 4:46 AM
NCE Subscription Period Change fail with "Your order is invalid, as it contains 2 main offer(s)"
Symptoms An attempt to change NCE Subscription period from Monthly to Yearly is failing with one of the following errors: "Your order is invalid,...
Fri, 2 Jun, 2023 at 7:59 PM
Invoice PDF is empty when downloaded
Symptoms When downloading invoice, it appears empty. The button 'Rebuild PDF' is also missing despite having the privilege ARDOCS_REBUILD alread...
Wed, 17 May, 2023 at 8:11 PM
Microservices not in ready state due to kube-router in ErrImagePullErr
Symptoms Multiple microservices is in CrashLoopBackOff status. On kube-system namespace, kube-router pod is in ErrImagePullBackOff status. Checking th...
Wed, 17 May, 2023 at 8:55 PM